Our personal data and information is important to us; we wouldn’t want it being misused, shared, sold or stored unsafely. We share this sentiment when it comes to the personal information we collect and store for you.
YOUR DATA
We collect your data for the following reasons:
Our legal basis for the above mentioned uses of your personal information is that it is either necessary so that we can operate our business and provide you with goods and services and/or it is necessary for the performance of contracts to which you are a party with us.
When it comes to your financial data, here is some detail on what we do with it:
If you use your social media accounts to like, comment, tag us or share our content then we will also use that data, here’s how:
Occasionally we may send you a survey to complete, or we may ask you for your feedback. If you are happy to oblige we will use your answers and feedback to ensure we’re aware of how our customers feel about us, our service, our products and our customer care. We will collect this information to help educate us and enable us to continually improve. It is entirely up to you whether you take part, they are 100% voluntary!
Other identifiable information:
Your data is not just hanging around. If we don’t need it, we’ll delete it. If we do need it, we’ll only keep it for two years, in line with our retention schedule.
SHARING YOUR INFORMATION
We do not, and will not, sell any of your personal data to any third party – this includes your name, address, contact numbers, email address or financial information.
We may have to share some of your data with the following:
If you would like to know more about these parties that we may share personal data with, or to find out more on how they will use your data, please contact us on 01865 475116.
YOUR RIGHTS
If you no longer wish to be a customer you can contact us and request that we close your account. However, if you have purchased from us then we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we need to and that is purely to enable us to meet our legal or regulatory requirements, to resolve disputes or to enforce our Terms and Conditions.
You have numerous rights relating to your personal data, these include:
If you would like to exercise any of these rights, have any queries about anything mentioned in this policy or would like to make a complaint in relation to your personal information please contact us on 01865 475116. Once you have contacted us we have 30 days to respond to you.
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